Complaints and Waiver - Carré Neige

Complaints

Procedure for treatment of complaints

Service concerned	Carré Neige Department
Object	TREATMENT OF COMPLAINTS pursuant to ACPR's recommendation circular (2011-R-5 of 15/12/2011)
Complaint	The complaint concerns individual persons, it can be submitted by postal mail, by email or by phone following the procedure below.

The broker aims to permanently provide you with a quality service.

If, however, you encounter difficulties with the service delivered and wish to submit a complaint, you can send a letter of complaint :

1/ TO THE BROKER GBC MONTAGNE

IN THE EVENT OF A DISAGREEMENT OR DISSATISFACTION REGARDING THE EXECUTING OF THE POLICY CONCERNING THE ASSURANCE COVER (please refer to the detail of guarantees per product in OUR OFFERS).

By email to : [email protected]

If you are not satisfied with the answer that you receive, you may send a letter to: SOGESSUR RECLAMATIONS CLIENTS - TSA 91102 - 92894 Nanterre Cedex 9 - FRANCE.

2/ TO THE COMPANY EUROP ASSISTANCE

IN THE EVENT OF A DISAGREEMENT OR DISSATISFACTION REGARDING THE EXECUTING OF THE POLICY CONCERNING THE ASSISTANCE COVER (please refer to the detail of guarantees per product in OUR OFFERS).

By post to the following address: EUROP ASSISTANCE - SERVICE RÉCLAMATIONS CLIENTS - 1 promenade de la Bonnette - 92633 Gennevilliers cedex - FRANCE

GBC MONTAGNE, SOGESSUR and EUROP ASSISTANCE undertakes to acknowledge receipt of your letter within a period of 10 business days and to deal with your claim within a period of two months at most.

For all the guarantees, if the disagreement persists, the complainant may use the Mediation of the Insurance by postal mail provided that no judicial action has been committed:

LA MEDIATION DE L’ASSURANCE
TSA 50110
75441 Paris Cedex 09
FRANCE

ADMINISTRATIVE AUTHORITY RESPONSIBLE FOR OVERSIGHT IS :

The French Prudential and Resolution Authority - ACPR

4, place de Budapest
CS 92 459
75 436 Paris Cedex 9
France

Waiver

Document of information for the exercise of the planned right of renunciation for the article L.112-10 of the code of the insurances

You will benefit from the right to withdraw from this policy for a period of fourteen (calendar) days as from signing it, free of any charges or penalties, so all the following conditions are met:

you signed this contract to non-professional purposes;
this contract comes as a supplement to the purchase of a good or a service sold by a supplier;
you justify that you are already covered for one of the guaranteed risks by this new contract;
the contract which you wish to give up is not entirely executed;
you have not declared any claim guaranteed by this contract.

In this situation, you can exercise your right to give up this contract by:

In case of multi insurance, sending the “Form of renunciation of the insurance contract in case of multi insurance” below duly completed, signed together with a document proving you have an insurance subscribed before “Carré Neige” covering the same risks to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.

As part of remote subscription only and for CARRE NEIGE SAISON only, sending by registered letter with acknowledgment of receipt the “Form of renunciation of the insurance contract as part of remonte subscription ” duly completed, signed to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.

If you wish to give up your contract but if you do not satisfy all the conditions above, verify the modalities of renunciation planned in your contract.

FORM OF RENUNCIATION OF THE INSURANCE CONTRACT IN CASE OF MULTI INSURANCE FORM OF RENUNCIATION OF THE INSURANCE CONTRACT AS PART OF REMOTE SUBSCRIPTION