|Service concerned||Carré Neige Department|
|Object||TREATMENT OF COMPLAINTS pursuant to ACPR's recommendation circular (2011-R-5 of 15/12/2011)|
|Complaint||The complaint concerns individual persons, it can be submitted by postal mail, by email or by phone following the procedure below.|
The broker aims to permanently provide you with a quality service.
If, however, you encounter difficulties with the service delivered and wish to submit a complaint, you can send a letter of complaint :
IN THE EVENT OF A DISAGREEMENT OR DISSATISFACTION REGARDING THE EXECUTING OF THE POLICY CONCERNING THE ASSURANCE COVER (please refer to the detail of guarantees per product in OUR OFFERS).
IN THE EVENT OF A DISAGREEMENT OR DISSATISFACTION REGARDING THE EXECUTING OF THE POLICY CONCERNING THE ASSISTANCE COVER (please refer to the detail of guarantees per product in OUR OFFERS).
For all the guarantees, if the disagreement persists, the complainant may use the Mediation of the Insurance by postal mail provided that no judicial action has been committed:LA MEDIATION DE L’ASSURANCE
The French Prudential and Resolution Authority - ACPR4, place de Budapest
Document of information for the exercise of the planned right of renunciation for the article L.112-10 of the code of the insurances
You will benefit from the right to withdraw from this policy for a period of fourteen (calendar) days as from signing it, free of any charges or penalties, so all the following conditions are met:
In this situation, you can exercise your right to give up this contract by:
In case of multi insurance, sending the “Form of renunciation of the insurance contract in case of multi insurance” below duly completed, signed together with a document proving you have an insurance subscribed before “Carré Neige” covering the same risks to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.
As part of remote subscription only and for CARRE NEIGE SAISON only, sending by registered letter with acknowledgment of receipt the “Form of renunciation of the insurance contract as part of remonte subscription ” duly completed, signed to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.
If you wish to give up your contract but if you do not satisfy all the conditions above, verify the modalities of renunciation planned in your contract.