Carré Neige

Complaints

In the event of disagreement or dissatisfaction with the implementation of your insurance benefits, listed below :

• Search and rescue costs
• Initial transport costs
• Reimbursement of unused days of lift passes and/or ski lessons
• Reimbursement of medical, pharmaceutical and hospitalization expenses in addition to health insurance coverage

we invite you to let GBC MONTAGNE know by writing to [email protected]

If you are not satisfied with the response you receive, you can send a letter to :

SOGESSUR CUSTOMER COMPLAINTS
TSA 91102
92894 Nanterre Cedex 9

In the event of disagreement or dissatisfaction with the implementation of the assistance guarantees listed below, you can contact MUTUAIDE by calling 01.48.82.63.58:

• Transport / Repatriation
• Return of children under 15
• Transporting the body in the event of death
• Replacement driver

If we are unable to satisfy your oral complaint, we invite you to write to us, either by e-mail at [email protected] or by post at :

MUTUAIDE
SERVICE QUALITE CLIENTS
126, rue de la Piazza - CS 20010 - 93196 Noisy le Grand CEDEX
FRANCE

In the event of a written complaint, we will acknowledge receipt within a maximum of 10 working days from the date of dispatch.

Our response must be sent to you in writing within two months of the complaint being sent.

If you are not satisfied with the response, or if no response has been received within two months, you have the right to refer the matter to the Médiation de l'Assurance at www.mediation-assurance.org or by post (Médiation de l'Assurance TSA 50110, 75441 Paris Cedex 09), without prejudice to your right to take legal action.

Waiver

Document of information for the exercise of the planned right of renunciation for the article L.112-10 of the code of the insurances

You will benefit from the right to withdraw from this policy for a period of fourteen (calendar) days as from signing it, free of any charges or penalties, so all the following conditions are met:

• you signed this contract to non-professional purposes;
• this contract comes as a supplement to the purchase of a good or a service sold by a supplier;
• you justify that you are already covered for one of the guaranteed risks by this new contract;
• the contract which you wish to give up is not entirely executed;
• you have not declared any claim guaranteed by this contract.

In this situation, you can exercise your right to give up this contract by:

In case of multi insurance, sending the “Form of renunciation of the insurance contract in case of multi insurance” below duly completed, signed together with a document proving you have an insurance subscribed before “Carré Neige” covering the same risks to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.

As part of remote subscription only and for CARRE NEIGE SAISON only, sending by registered letter with acknowledgment of receipt the “Form of renunciation of the insurance contract as part of remonte subscription ” duly completed, signed to : GBC MONTAGNE - Service Gestion « Carré Neige » - B.P.19 - 73704 Bourg Saint-Maurice cedex FRANCE.

If you wish to give up your contract but if you do not satisfy all the conditions above, verify the modalities of renunciation planned in your contract.