Frequently Asked Questions

The « Carré Neige » covers the off-piste ski area that is accessible via the ski-lifts.

The cross-country skiing is covered by « Carré Neige » when the practice is punctual, for weekly customers who decide to practice occasionally, on one day, cross-country skiing while owning a ski pass valid on the ski-lift area with a « Carré Neige » insurance.

There is a tolerance on the way to go and to come back from skiing (wearing ski boots and the equipment).

Those files will be studied case by case.

To be repatriated, insured must have their fiscal domicile in geographic Europe and can be repatriated inside the limits of the countries mentioned on the leaflet.

In agreement with Mutuaide and onlly with their prior consent, the policyholders living outside geographic Europe can benefit of a repatriation to airports in France’s neighboring countries, OR, to the home of a person around them living in one the country’s mentioned on the leaflet.

It is possible for one day only and only for the rescue and evacuation guarantee.

If you would like to benefit of additionals guarantees, you can suscribe to the « Carré Neige Saison».

You must have in your possession a ski-lift pass with "Carré Neige" Insurance valid on the skiing area for the day concerned or a compulsory receipt of the insurance « Carré Neige » with the dates of validity and, if possible, the mention “nordic ski”, “snowshoes”, “sledge” (to ask to the ski lifts desks).

Credit cards guarantees depend on the bank and on the level of your card.
Pay attention to the coverage for illnesses and for your beneficiaries for example, to maximum amounts or to the territorial limits.
Note that the advance of the costs is systematic.

You must practice an activity covered by the « Carré Neige » and must have in your possession the compulsory receipt of the insurance « Carré Neige » with the dates of validity and, if possible, the mention « free ski pass ».

The « Carré Neige » guarantee the amateur practice of snow sports during the dates of validity of the insurance in all the ski resorts in Savoie.

WARNING : The « Carré Neige Saison » only covers you in the ski area accessible with the season ski pass (including the linked ski area).

NOTA BENE : The team « Carré Neige » from GBC MONTAGNE study each file case by case in respect of the rules mentioned before.

I need to identify the insurance I subscribed (“Carré Neige”, “Carré Neige Intégral” or “Carré Neige Saison”) and :

- Go on the website www.carreneige.com to claim filling up the claim form corresponding to the insurance subscribed, directly online in the tab “make your claim” within 15 days from the event.
I fill up all the informations asked and I must attached all the documentation asked.

OR :

- Go on the website www.carreneige.com / Tab “make your claim” to download on line the PDF claim form corresponding to the insurance subscribed, and send it within the 15 days following the event, by post mail to GBC MONTAGNE joining imperatively all the documentation asked.

We precise that claims cannot be considered by email or by phone.

- ONLINE :

1/ I receive an email as acknowledgement of reception of my claim, reminding the informations that I filled-in and the documents that I sent.
This acknowledgement needs to be checked.
This email indicates me that my claim has been received and that I will get a second email under one or two opened days with my file reference number.

So, I need to wait until I receive my file reference number and do not make any other claim online, by post mail or send any other document even if I realize meanwhile that I forgot to join some mandatory documentation.

2/ I receive a second email indicating me my file reference number which is to remind to any further correspondence.
It precises me that my file will be dealt in the best delays and asks me to wait until the reception of a new email, as soon as my file will be studied by a “Carré Neige” administrator, under some weeks (that delay is relative to the winter period).
I need to wait more and do not make any other claim online or by post mail meanwhile.

ONLY ONCE I RECEIVE THE NEW EMAIL :
- If there is a mistake in the first recapitulative email or if I forgot to attach a document, I can write to the email address indicated, mentioning my file reference number as the subjet of the email.
- If I already received refunded concerning my medical costs, I keep them aside and wait until my file in treated.
- If I received an invoice for rescue costs to my attention, I do not pay it and I can send it by email to the email address indicated, mentioning my file reference number as the subjet of the email.

3/ My file has been treated, I receive an email from an administrator (assigned to my file from A to Z) with a PDF indicating the details of my file’s treatment and informing me about the possible sending of a payment if my file’s details allow it.
- If I already got refunds concerning my medical expenses, I can send them in return with the spreadsheet completed, the copies of the medical bills and the statements of refund from my health organisms, mentioning my file reference number as the subject of the email (my file is opened within two years from the date of the accident).

- BY POST MAIL :

1/ The files received by post mail are opened on reception in the offices of GBC MONTAGNE then I receive an acknowledgement of reception mentioning me that my file will be studied under some weeks (that delay is relative to the winter period).
So I need to :
- Wait until I receive a new mail that will indicate that my file is treated.

If meanwhile:
- I already received the refund of my medical expenses, I keep them aside and wait until my file in treated.
- I received an invoice for rescue costs to my name, I can send it by post mail mentioning my file reference number.
Those mails will be dealt is the same time than initial send.

2/ I receive a post mail from an administrator (assigned to my file from A to Z) indicating me the details of my file’s treatment with a payment by bank cheque if my file’s details allow it.
- I have received the refunds concerning my medical:
I sent back by post mail the spreadsheet (in page 2 of the mail I received) duly completed, the copies of the medical bills and the statements of refund from my health organisms.

This mail will be treated in the best delays.