File your claim

Follow the steps

WHAT YOU NEED TO KNOW:
You must file your claim within 15 days of the event(5 days for Carré Neige Intégral before the holiday).
A deductable of €50 will be apply once per case from the refund of ski passes and/or ski lessons and/or medical expenses.
The day of the event is not refunded for transport tickets and/or ski lessons (as these services have been partially consumed).
You need to make only one claim by incident.
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Before starting your declaration:

Gather the supporting documents required to process your file

If you are missing a document, you must contact the relevant service providers to obtain a duplicate (medical center, ski lift ticket offices, rescue services)

For all types of declaration

  • Proof of insurance purchase
  • Proof of purchase of your ski lift pass
  • Front/back photo of your pass (magnetic card)
  • Proof of purchase of ski lessons if you had any

Ski accident

  • A medical certificate(1) from the doctor consulted on site(3), specifying the nature of the injuries and the duration of the unability to ski

Illness

  • A medical certificate(2) from a doctor consulted on site(3) stating that you are unable to ski until the end of your stay

Back home

  • Any document justifying your return and mentioning the date
    example: train ticket, toll ticket...

Cancellation

  • Document justifying the cancellation of your stay and mentioning the date
(1) Photos of injuries, X-rays and work stoppages are not acceptable supporting documents
(2) No refund will be made if the incapacity does not cover the entire stay
(3) Your health state, following the event, must be quickly established by a doctor consulted on site, during your stay

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