Make your claim

Follow the steps

WHAT YOU NEED TO KNOW:
You must declare your claim within 15 days of the event(5 days for Carré Neige Intégral before the holiday).
A deductible of €50 is deducted once per case from the reimbursement of ski passes and/or ski lessons and/or medical expenses.
The day of the event is not reimbursed for transport tickets and/or ski lessons (as these services have been partially consumed).
You need make only one claim per occurrence.
View Carré Neige warranties

Before you begin your declaration:

Gather all the supporting documents you need to process your application

If you are missing a receipt, you must contact the relevant service providers to obtain a duplicate (doctors' surgeries, lift ticket offices, rescue services)

For all types of declaration

  • Proof of insurance purchase
  • Proof of purchase of your lift pass
  • Front/back photo of your pass (magnetic card)
  • Proof of purchase of ski lessons if you had any

Ski accident

  • A medical certificate(1) from the doctor consulted on site(3), specifying the nature of the injuries and the duration of the inability to ski

Illness

  • A medical certificate(2) from a doctor consulted on site(3) stating that you are unable to ski until the end of your stay

Back home

  • Any document justifying your return and mentioning the date
    example: train ticket, toll ticket...

Cancellation

  • Document justifying the cancellation of your stay and mentioning the date
(1) Photos of injuries, X-rays and work stoppages are not acceptable supporting documents
(2) No refund will be made if the disability does not cover the entire stay
(3) Your state of health, following the event, must be rapidly established by a doctor consulted on site, during your stay

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